The owner of the store at cityofsneakers.com is PR INTERNATIONAL TRADE LIMITED NUMBER: 3326768 ul. UNIT 2A, 17/F, GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG 999077 HONG KONG Hongkong SAR

I. Definitions

The terms used in the Regulations mean:

1. Customer - a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by special provisions, who places an Order in the Store;

2. Civil Code - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);

3. Regulations - these Regulations for the provision of electronic services within the online store www.cityofsneakers.com;

4. Online store (Store) - online service available at www.cityofsneakers.com, through which the Customer can place Orders;

5. Goods – products presented in the Online Store;

6. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between PR INTERNATIONAL TRADE LIMITED NUMBER: 3326768 ul. UNIT 2A, 17/F, GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG 999077 HONG KONG Hongkong SAR., and the Customer, concluded using the Store's website;

7. Act on special conditions of consumer sales - Act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended);

8. Act on the provision of services by electronic means - Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);

9. Order - the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

II. General provisions

2.1. These Regulations define the rules for using the online store available at www.cityofsneakers.com.

2.2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.

2.4. Inquiries and complaints may be directed to shop@cityofsneakers.com or by phone at +48 (fee according to the relevant operator's price list).

2.5. These Regulations specify in particular:

a) rules for registering and using the account in the online store;

b) rules for concluding Sales Agreements using the services provided within the Online Store.

2.6. Using the online store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:

a) optional web browsers: Internet Explorer, Firefox, Google Chrome, Opera, Safari.

b) minimum screen resolution 1024 x 768 pixels.

2.7. In order to use the online store, the Customer should obtain access to a computer station or terminal device with Internet access on his own.

2.8. In accordance with applicable law, cityofsneakers.com reserves the right to limit the provision of services via the Online Store to persons who are over 18 years of age. In such a case, potential customers will be notified about the above.

2.9. Customers can access these Regulations at any time via the link on the main page of the website www.cityofsneakers.com, download it and print it out.

2/10. Information about the Goods provided on the Store's website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

III. Rules for using the Online Store

3.1. The condition for starting to use the Online Store is to register within it.

3.2. Registration takes place by completing and accepting the registration form available on one of the Store's pages.

3.3. The condition for registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.

3.4. cityofsneakers.com may deprive the Customer of the right to use the Online Store, and may also limit his access to part or all of the resources of the Online Store, with immediate effect, in the event of a breach by the Customer of the Regulations, and in particular when the Customer:

a) provided during registration in the online store data that is untrue, inaccurate or outdated, misleading or violating the rights of third parties,

b) has infringed the personal rights of third parties via the online store,

c) engages in other behaviors that will be considered by cityofsneakers.com as inconsistent with applicable law or general principles of using the Internet or detrimental to the good name of PR INTERNATIONAL TRADE LIMITED

3.5. A person who has been deprived of the right to use the online store cannot register again without the prior consent of PR INTERNATIONAL TRADE LIMITED

3.6. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.

3.7. The customer is obliged in particular to:

a) not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,

b) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,

c) not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam),

d) use the Online Store in a way that is not inconvenient for other customers and cityofsneakers.com,

e) use all content posted in the Online Store only for your own personal use,

f) use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

IV. Procedure for concluding a Sales Agreement

4.1. In order to conclude a Sales Agreement via the Online Store, please visit the website www.cityofsneakers.com, select the goods and take further technical steps based on the messages displayed to the Customer and the information available on the website.

4.2. The Customer selects the Goods ordered by adding them to the cart.

4.3. When placing an Order - until the "Order" button is pressed - the Customer has the opportunity to modify the entered data and the selection of the Goods. For this purpose, please follow the messages displayed to the Customer and the information available on the website.

4.4. After the Customer using the Online Store provides all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information regarding:

a) the subject of the order,

b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any),

c) selected payment method,

d) selected delivery method,

e) delivery time,

4.5. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Order and pay" button.

4.6. Sending the Order by the Customer constitutes a declaration of will to conclude with PR INTERNATIONAL TRADE LIMITED Sales contracts, in accordance with the Regulations.

4.7. After placing the Order, the Customer receives an e-mail containing final confirmation of all important elements of the Order.

4.8. The contract is deemed concluded when the Customer receives the e-mail message referred to above.

4.9. The sales contract is concluded in Polish, with content consistent with the Regulations.

V. Delivery

5.1. Delivery of Goods is limited to the territory of the Republic of Poland and takes place to the address indicated by the Customer when placing the Order.

5.2. Delivery of the ordered Goods is made by courier - Poczta Polska. Delivery costs are provided in the Costs and delivery method tab.

5.3. The delivery deadline is up to 3 business days from the date the Customer sends the Order.

5.4. Customers can access these Regulations at any time via the link on the main page of the website www.cityofsneakers.com, download it, print it out, fill it out by hand or send it by e-mail to shop@cityofsneakers.com

The essential provisions of the Goods Sales Agreement are recorded, secured, made available and confirmed to the Customer by sending the Customer to the provided e-mail address and by attaching a confirmation printout, Order specification, VAT invoice or fiscal receipt to the shipment containing the Goods.

VI. Prices, payment methods, payment deadline

6.1. The prices of the Goods are given in Polish zloty and include all components, including VAT (with the indication of the rate), customs duties and all other components.

6.2. When ordering home delivery, you can pay for the ordered goods with fast online payments - Stripe

6.3. Date of payment. If the Customer chooses to pay by bank transfer, payment by card or electronic payment, the Customer is obliged to make the payment within 5 calendar days from the date of conclusion of the Sales Agreement.

6.4. The entity providing online payment services electronically is Stripe

VII. The right to withdraw from the contract

7.1. The customer has the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a declaration (for example a letter sent by post, fax or e-mail).
You can use the sample withdrawal form, but this is not obligatory. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.

7.2. You have the right to withdraw from this contract within 14 days without giving any reason.
In the case of selling one product:
The deadline expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
If you purchase multiple items that ship separately:
The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the last item or on which a third party other than the carrier and indicated by you came into possession of the last item.

7.3. If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the item or until you provide us with proof of returning it, depending on which event occurs first.
Please send back or hand over the item to us (cityofsneakers.com) immediately, and in any case no later than 14 days from the day on which you informed us about your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires. You will have to bear the direct costs of returning the items. You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.

7.4. The Goods returned by the Customer should be packaged in an appropriate manner to ensure that the shipment is not damaged during transport.

VIII. Complaints regarding the Goods

8.1. PR INTERNATIONAL TRADE LIMITED as a seller, he is liable to the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, for non-compliance with the Sales Agreement for the Goods purchased by this consumer, to the extent specified in the Act on specific conditions of consumer sales.

8.2. Complaints resulting from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to shop@cityofsneakers.com. cityofsneakers.com undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

8.3. The Seller is obliged to provide the Customer with a product without defects.

8.4. PR INTERNATIONAL TRADE LIMITED is not a producer of goods.

IX. Complaints regarding the provision of electronic services

9.1. PR INTERNATIONAL TRADE LIMITED takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by Customers within a reasonable time.

9.2. The client is obliged to immediately notify PR INTERNATIONAL TRADE LIMITED any irregularities or interruptions in the operation of the Online Store website.

9.3. The Customer may report irregularities related to the operation of the Store in writing to the registered address of PR INTERNATIONAL TRADE LIMITED , by e-mail to shop@cityofsneakers.com or using the contact form.

9.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.

9.5. PR INTERNATIONAL TRADE LIMITED undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

X. Out-of-court methods of dealing with complaints and pursuing claims

10.1. We would like to inform you that the Customer who is a Consumer has the right to use the following extrajudicial methods of dealing with complaints and pursuing claims:

a) the possibility of submitting a request to initiate mediation proceedings to the Provincial Inspector of Trade Inspection,
b) submitting a request for the consideration of a dispute regarding the concluded Sales Agreement by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of the Trade Inspection,
c) the consumer may also use the free assistance of the District/Municipal Consumer Ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
d) The European Commission also provides a platform for online dispute resolution (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/
e) The network of European Consumer Centers (ECC) helps to resolve cross-border disputes.

10.2. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district/municipal consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of the Trade Inspection. and at the Internet address: https://uokik.gov.pl/spory_konsumenckie.php

10.3. The use of extrajudicial means of dealing with complaints and pursuing claims is voluntary and may only take place if both parties to the dispute consent to it.

XI. Final Provisions

11.1. Resolving any disputes arising between cityofsneakers.com and the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

11.2. Resolving any disputes arising between cityofsneakers.com and a Customer who is not a consumer within the meaning of Art. 22[1] of the Civil Code of the Civil Code, shall be submitted to the court having jurisdiction over the registered office of cityofsneakers.com.

11.3. In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.

XII. Personal data protection

The administrator of users' personal data in accordance with the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 26, as amended) is PR INTERNATIONAL TRADE LIMITED,

Personal data obtained by PR INTERNATIONAL TRADE LIMITED are processed only to the extent and based on the principles indicated in the privacy policy published on the online store's website. Each provision of personal data is voluntary. Each person whose personal data is processed by the portal, seller or administrator has the right to view their content and the right to update and correct them. Providing data by the user is necessary to place an order and conclude and execute a sales contract,

PR INTERNATIONAL TRADE LIMITED provides the user's personal data to third parties for the purpose of processing and fulfilling the order to the extent provided for in the regulations,

PR INTERNATIONAL TRADE LIMITED processes the user's personal data for marketing purposes only with the user's consent expressed in an appropriate clause. cityofsneakers.com provides the user's personal data to third parties for purposes other than those indicated in point 3 above only with the user's consent expressed by means of an appropriate clause,

the user has the right to supplement, rectify, request discontinuation of processing or deletion of his/her personal data processed by cityofsneakers.com if they are incomplete, outdated, untrue or were collected by the seller in violation of the Act, or are no longer necessary to achieve the purpose for which they were collected. . The user's other rights and obligations regarding personal data are specified in the privacy policy,

the user may consent by accepting the appropriate clause to PR INTERNATIONAL TRADE LIMITED other commercial information within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). The User may unsubscribe from receiving commercial information at any time,

any information regarding the user's personal data should be reported in writing to the following address: PR INTERNATIONAL TRADE LIMITED NUMBER: 3326768 ul. UNIT 2A, 17/F, GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG 999077 HONG KONG Hongkong SAR, by calling the hotline or directly by logging in to your account and updating the data provided there,

In other respects, the rules for the processing and protection of the user's personal data are specified in the privacy policy.

Code of good practice

We commit to complying with generally accepted ethical standards, including the basic principles:
1. Conducting activities aimed at the satisfaction of our customers by providing them with the best quality product, accompanied by professional advice and reliable service.
2. Reliable and honest provision of all information we have and not intentionally misleading the Customer if we do not have the information.
3. Regularly monitoring the availability of the store offer and responding to any errors as quickly as possible.
4. Loyalty and readiness to cooperate and undertaking every order with commitment.
5. Suggesting the customer to use another solution if we decide that we do not have a product that meets his expectations.
6. Amicable resolution of all conflicts.
7. Not expressing false or offensive information about other companies or products.
8. Providing important information and decisions to the Client in an understandable manner and without undue delay.
9. Failure to fulfill obligations.
10. Taking care of the security of data entrusted to us.
11. Being guided by values such as justice, integrity and honesty.